Frequently Asked Questions
Everything you need to know about your Mystery Tackle Box experience.
How does the subscription work?
Each month, our stylists curate a selection of premium apparel and accessories based on your style profile. Your box is shipped directly to your door, offering a surprise mix of the latest trends and timeless essentials.
What is your return policy for individual items?
We offer a 30-day return window for all unworn items with original tags attached. If a specific piece from your box doesn't fit or suit your style, you can initiate a return through our online portal for a refund or store credit.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Once your Mystery Tackle Box leaves our warehouse, you will receive a tracking number via email to monitor its progress.
Can I skip a month or cancel my subscription?
Yes, you have full control over your subscription. You can skip a month or cancel at any time through your account settings. Please ensure changes are made at least 48 hours before your next billing cycle.
How do I ensure the clothes will fit me?
When you sign up, you'll complete a detailed Style and Size Profile. We use these measurements and your preferred fit (slim, regular, or relaxed) to ensure every item in your box feels tailor-made for you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and modern digital wallets like Apple Pay and Google Pay for a seamless checkout experience.